Outpatient Specialty Department
Full-time position (40 hours per week). Works five days per week, hours vary. Is the first point of contact for patients and families and provides comprehensive coordination of care between internal and external clinical staff, providers, and their patients from pre-admission through discharge. Coordinates patient care and services and verifies patient and family understanding of the procedure, surgery, and/or hospitalization process. Advises the healthcare team and provides leadership throughout the patient’s care. Must be a Registered Nurse currently licensed in Iowa with at least two years’ experience in clinical nursing required; BSN preferred. Previous case management and/or nurse navigator experience preferred. Must possess strong interpersonal skills and be detailed oriented for coordination of multiple facets of patient experience. Pursues continuing education and takes personal responsibility for keeping abreast of current issues and ideas.