Myrtue Medical Center has been notified they have been selected to receive the Excellence Through Insight award for overall patient satisfaction in their inpatient medical unit. They contract with a national vendor, HealthStream Research, for their patient satisfaction surveys. The award will be presented at HealthStream’s Annual National Conference in March. Myrtue representatives are also being asked to participate in a panel to share some of the initiatives they have in place to provide excellence in customer service.
Only six percent of the 625 medical entities who utilize HealthStream will receive an award in 2012. Myrtue Medical Center was chosen for receiving the highest ratings in inpatient care from among HealthStream’s clients, as well as exceeding industry standards.
“We are very proud that we have been chosen to receive this award. Our staff has made a strong commitment towards customer service excellence for our patients and it is very gratifying to see those efforts rewarded,” stated Karen Buman, RN, BSN, Chief Nursing Executive at Myrtue Medical Center.